Help articles

How to set up and run CDECAD: departments, Discord roles, the FiveM resource, billing and your account. Written by the CDECAD support team. If none of these answers your question, open a ticket.

Account and sign-in

• Fixing invalid credentials and missing characters - Why the CAD says Invalid credentials, why a community or your characters are missing in game, and what to check in each case.
• How to reset your password and set up two-step sign-in - Reset a forgotten CDECAD password through Discord, an emailed link or your security questions, then add email codes or an authenticator app.

Support

• How to open a support ticket and what to include - Which category to pick, the details that let support start on the first reply, and how replies, reminders, closing and the transcript work.