FiveM CAD System Dispatch Chat: Real-Time Communication Between Units

Dispatch Chat System

CDE CAD includes a full real-time chat system built directly into the dispatch dashboard. Messages between dispatchers and field units are delivered instantly via WebSocket connections, ensuring that every party stays coordinated during active incidents. Whether a dispatcher needs to relay a suspect description to a single officer or broadcast an emergency alert to all units, the chat system handles it without latency and without requiring anyone to compete for radio airtime. Every message is timestamped, preserved in the session history, and visible to the appropriate recipients the moment it is sent. This is not a bolted-on feature - it is a core communication layer designed for the pace and pressure of real-time dispatch operations.

How Dispatch Chat Works

The dispatch chat system is designed to be intuitive for dispatchers and officers alike. Dispatchers send messages to specific units or broadcast to all connected clients. Officers receive messages directly in their MDT interface. Message history is preserved for the entire session, and conversation management keeps threads organized so nothing gets lost in the noise. Here is the step-by-step workflow:

Chat During Active Incidents

During multi-unit responses, dispatch chat becomes an essential coordination tool. Instead of every officer and dispatcher competing for radio airtime, routine coordination happens through text. Dispatchers relay updates, units confirm arrivals, and status changes are communicated in text form alongside the TTS audio system. Here is why chat transforms incident coordination:

Chat Capabilities at a Glance

Integration with Other Dispatch Features

Dispatch chat does not operate in isolation. It works alongside the active calls panel, unit status board, LiveMap, and BOLO management system. Dispatchers can reference call details while chatting, and TTS announcements complement chat for audio awareness. Here is how the integrations work:

WebSocket-Powered Real-Time Delivery

All dispatch chat messages are delivered via Socket.io WebSocket connections. There is no polling and no delays. Messages appear instantly across all connected clients the moment they are sent. Connection status indicators show when units are online and reachable. Here is what makes the WebSocket architecture superior:

Get CDE CAD with Real-Time Dispatch Chat

CDE CAD includes the full dispatch chat system out of the box. Real-time WebSocket messaging, direct and broadcast communication, incident-linked threads, and seamless integration with your entire dispatch dashboard. Give your dispatchers and officers the communication tools they need to coordinate effectively.