CAD Troubleshooting: Common Issues and Solutions
Troubleshooting guide for common FiveM CAD issues. Solutions for login problems, performance issues, API errors, Discord integration issues, and other technical problems.
Even the best CAD systems occasionally encounter issues. This troubleshooting guide provides step-by-step solutions for the most common problems CAD administrators and users encounter. Bookmark this page for quick reference.
Login and Authentication Issues
Discord OAuth Login Fails
Verify the Discord bot is online with proper permissions. Check OAuth redirect URL configuration. Clear browser cookies and cache, then retry. Re-authorize the bot if needed.
Access Denied After Login
The user has not been assigned a role in the CAD. An administrator needs to assign them to a department and rank through the user management panel.
Session Expired Errors
Sessions expire after inactivity for security. Log in again. Check browser settings to ensure cookies are not being blocked or cleared automatically.
Two-Factor Authentication Issues
If 2FA authenticator is unavailable, an administrator can reset 2FA through the admin panel. Always keep backup codes in a safe location.
Performance Issues
Slow Page Loading
Clear browser cache and cookies. Disable interfering extensions. Try incognito/private window. If persistent across users, contact support for server-side investigation.
Dispatch Board Lag
Check internet connection stability. The dispatch board uses real-time WebSocket connections requiring stable connectivity. Close unnecessary browser tabs.
LiveMap Not Loading
Ensure browser allows location services and WebGL. Try Chrome or Firefox for best compatibility. Check that ad blockers are not interfering with map tiles.
Search Results Slow
Use specific search criteria rather than broad queries. Include as many search parameters as possible to narrow results and improve query speed.
API and Integration Issues
FiveM Server Not Connecting
Verify API key in FiveM server configuration. Check API endpoint URL. Ensure firewall allows outbound connections to CAD API. Test with a simple GET request.
In-Game MDT Not Working
Confirm MDT resource is started in server.cfg. Check resource console for errors. Verify API key and CAD URL in resource settings. Restart resource after changes.
Discord Webhooks Not Firing
Check webhook URLs in CAD settings. Verify Discord channel exists and webhook is active. Test with the admin panel test notification feature.
Data Not Syncing
Check API connection status. Verify server script is running and processing API responses. Review server console logs for error messages.
User and Permission Issues
User Cannot Access Department
Verify correct department and rank assignment in admin panel. Check that department is active. Some features require specific rank levels.
Reports Not Saving
Ensure all required fields are filled. Check character limits. Verify stable internet connection during submission. Try saving as draft first.
Cannot Create Characters
Check if maximum character limit has been reached. Verify civilian portal is enabled for the role. Some communities restrict character creation.
Missing Features or Menu Items
Features are tied to roles and permissions. Check the permission matrix in admin panel and adjust role permissions as needed.
Getting Additional Help
Contact CDE CAD Support
Join the CDE CAD Discord and open a support ticket. Include detailed description, reproduction steps, error messages, and screenshots.
Community Knowledge Base
Check CDE CAD documentation for guides, tutorials, and FAQ articles. Many common problems have documented solutions.
Server Owner Resources
Use the admin panel system health page to check service status, API connectivity, and error logs for diagnostic information.
Feature Requests vs Bug Reports
Distinguish between bugs (broken functionality) and feature requests (new functionality) when contacting support for fastest routing.